CREATING BUSINESS CONTINUITY DURING COVID-19 AND BEYOND

“Strong Leadership and Making People Safe First is an Imperative—Business Follows”

Today more than ever those leading us through crisis must have strong empathy and compassion first—business at-hand comes second. The human side of life must be addressed first to lead us out of crisis. This begins by addressing the most foundational human needs to survive. Abraham Maslow’s hierarchy of human needs defines the psychological motivational theory addressing survival—beginning with food, water, and safety—these must be achieved before other needs can be met (Maslow, 1943).


Now is the time every employer and their people need to prepare for when we can all return to work in the new norm—when it is safe for everyone to return.


Building a “scalable” business model just took on a totally new meaning and imperative. This is an opportune time to not only rethink the future of your organization (new business strategy) but to rethink the competencies and talent needed to bring your new strategy to life in a much more agile and dynamic way than ever before.


“Just as the world will never be the same after this COVID-19 pandemic,

neither will nor should your organization.”


“As long as we have learned from our experiences, apply empathy and compassion, and ensure the safety of others first—we will continue to make progress.”


BUILDING CONTINUITY THROUGH LESSONS LEARNED


Rapid Agility—How rapidly organizations and people are able to move from a “brick and mortar organization” to a “virtual organization” is paramount to maintain stability in current COVID-19 crisis and in future uncertain times including when the next pandemic or catastrophe takes place—it is not a matter of “if” it is a matter of “when”.


Inspirational Leadership Matters—The faster an organization’s leadership and its employees can act to keep the momentum and gain stability during and after crisis—the more likely such organization will achieve a sustainable future. It all begins with having the right leadership and the right people in the right seats then a progressive future is possible. Now is the time to be thinking about whether you have the right leadership and people in the right seats moving into your “new norms”. Please be certain—this is not saying layoffs—it is saying restructuring so that you are leveraging your current bench strength and adding new leadership and talent strengths where you are weak or missing what is needed.


Gifford Thompson posits “Inspiration and leadership are inseparable. If you cannot inspire your team to achieve greatness, if you cannot inspire a group of people to follow your vision, if you cannot inspire people by your words and actions; you’re not a leader. You are an average manager at best. Inspirational leaders don’t accept ‘the way life is,’ and they are often uncomfortable if they are not living their purpose, and sharing it with the world. We were all born with unique gifts to share, but we are often thrown off track by taking a job that is safe, and has great benefits but isn’t fulfilling—we may be good at it, we may be the best at it, but it does not bring out the greatness trapped inside of us begging to come out (Thompson, 2020).”


Brandy Schade, Strengthology Leadership Consultant, shared with me during a recent conversation we were having on what competencies great managers possess. Brandy posited “the key traits to look for in a person when promoting or hiring someone into a leadership role are they:


• Motivate every single employee to act and engage employees with a compelling mission and vision.

• Have the assertiveness to drive outcomes and the ability to overcome adversity and resistance.

• Create a culture of clear accountability.

• Build relationships that create trust, open dialogue, and full transparency; and

• Make decisions based on productivity, not politics.


All of these 5 critical traits are also competencies found within someone who has strong emotional intelligence. There is a plethora of studies that show authentic and most meaningful leaders must have strong emotional intelligence.


Brandy also shared with me a Gallop article written by Randall Beck and Jim Harter and published in the Gallop Workplace Business Journal that went into details about these five traits and when organizations measure these traits when hiring their managers, they were able to double the rate of engaged employees, and achieve on average, 147% higher earnings per share than their competition (Beck and Harter, ND).


“Companies fail to choose the candidate with the right talent for the job 82% of the time,

Gallup finds”


Motivating the Troops—What does the military have that the majority of organizations don’t have? Leaders at all levels motivating the people around them. A core leadership competency absolutely a must is the ability to quickly build rapport and trust with direct reports and all employees. This competency also happens to be a core competency of strong emotional intelligence. William Treseder is a thought leader when it comes to leadership and how to motivate others wrote a compelling article entitled “Military Secrets for Motivating Employees” that quickly points out the missing link and reasons why the military is so amazingly great at motivating their troops and what organizations can learn from the military’s success taking people from all over the world with absolutely nothing in common and—depending on the service—has between 6 and 13 weeks to mold them into a functional unit that is capable of executing complex tasks with relative precision.


Treseder posits “The magnitude of this task is difficult to grasp. It’s hard enough to get one teenaged male to do something (ask any parent), let alone dozens of them. Crammed together. Sleep-deprived. With weapons… On top of that, these young men and women are sweating or freezing for less than minimum wage. The bottom line, the Army, Navy, and Air Forces are good at motivating people because they have to be because military life is hard and you can’t pay people much. You may ask them to die, and you have to know they’ll accomplish the mission anyway.”


A common thread can be found amongst the best leaders—whether Spartan hoplite, a Japanese samurai, a Turkish Ghazi, or an American soldier—the ability to have empathy and an understanding of human nature. Napoleon demonstrated unparalleled insight into human nature when explaining the medal to his critics on how soldiers need glory, distinctions, and rewards. Treseder concurred “Things should be earned, never given. (Treseder, 2014).”


Team Engagement & Productivity—Brandy Schade, Strengthology Leadership Consultant, People who have fun and do what they do best on a daily basis are 6x as likely to be engaged. Teams that focus on strengths every day are 12.5% more productive. High levels of employee engagement increase profitability and productivity by approximately 20%.


Paul Zak wrote about “The Neuroscience of Trust”—and found that “building a culture of trust is what makes a meaningful difference. Employees in high-trust organizations are more productive, have more energy at work, collaborate better with their colleagues, and stay with their employers longer than people working at low-trust companies. They also suffer less chronic stress and are happier with their lives, and these factors fuel stronger performance. (Zak, 2017).


Shifting Mindset—It is not just about what an organization wants and needs to survive vs. become extinct—it is also important to address what leadership and employees need to thrive. A relevant survey by the Federal Employee Viewpoint Survey (SEVS) used to evaluate the extent to which the Army Acquisition Workforce (AAW) employees are motivated. Here are a few of what was most important:


• Importance of their jobs and connection to their organization’s mission

• Understanding their jobs and performance feedback

• Encouragement of individual development and the importance of a healthy work-life balance

• Feeling empowered, appreciated, paid fairly, and having opportunities for growth

(Saacks, 2016).


Assessing Your Bench Strength During COVID-19 and Beyond—Virtual recruitment and virtual hiring now should be your “go-to” resources as you take a critical view of your current leadership and people and identify the gaps in strengths necessary to drive the future of your organization in the new norms.


Hiring Virtually—Leonel DeLeon, an expert in retain executive search placements, wrote an article recently entitled “Cost of Getting ‘Hiring Wrong’” and as I was reading it, I found the timeliness of his article to be even more profound because of what we are now experiencing and the entire world is dealing with during this COVID-19 pandemic.

Leonel further posits a few of the advantages of embracing virtual hiring practices, I have found are:


• Access to a larger pipeline of new talent—Global Reach with Local Touch

• Attracting a robust pipeline of more highly-qualified candidates—Breadth and Depth of Reach

• Leveraging technology, reducing time to hire, and making consistently good decisions with on-demand and live video interviews—Means Deploying Talent Much Faster Within Just A Few Days Vs. Weeks or Months.

• Enabling rapid screening of candidates and helps narrow the funnel to assess the most qualified, “best fit” candidates for each position—Finding Best Fit Faster

• Reduces the cost of hiring and increases better decision making—Mitigating the Risk of Hiring the Wrong People

According to a recent Gallup study “Bad managers cost businesses billions of dollars each year and having too many of them can bring down a company. The only defense against this problem is a good offense because when companies get these decisions wrong, nothing fixes it. Businesses that get it right, however, and hire managers based on talent will thrive and gain a significant competitive advantage (Beck and Harter, ND).


Leonel further shared in his article a recent survey from The Conference Board who have been conducting Executive surveys since 1999 shows that the world's top chief executives view the following as their Top 3 concerns in 2020:


• #1 concern is the risk of a recession (we are in a bad recession right now)

• #2 attracting and retaining talent (COVID-19 has caused organizations to layoff and freeze up combined with complete chaos especially when it comes to making hiring decisions), and lastly

• #3 competition and staying ahead of the curve while remaining relevant to their customers and employees (companies’ worst nightmare just became real)


Executives in 2020 also feel unsettled by trade uncertainty, political instability, and more intense competition from disruptive technologies (multiply this fear tenfold today as the pandemic has brought the US economy to its knees).


JPMORGAN CHASE CEO, Jamie Dimon, says he expects "a bad recession" and financial stress "similar to the global financial crisis" in the months ahead as the U.S. economy reels from the spread of the coronavirus outbreak and the lockdown measures being adopted to contain it (U.S. News & World Report, 04/06/20).


Leonel DeLeon, is the Managing Partner of Strong Tower Partners, a retain executive search, talent advisory and executive coaching firm specialized in identifying, attracting and coaching exceptional leaders to maximize organizational talent selection and talent management competencies and processes.


In conclusion, now is the time every employer and their people need to prepare for how their business will be conducted in order to thrive vs. become extinct right now and into the future as we all return to work in the new norm. The reality is organizations must build “scalable” business models and scalable hiring practices while leveraging this unprecedented time in global and U.S. history by embracing it as an opportune time to not only rethink the future of your organization (new business strategy) but to rethink the competencies and talent needed to bring your new strategy to life in a much more agile and dynamic way than ever before.


“Just as the world will never be the same after this COVID-19 pandemic,

neither will nor should your organization.”


Sources:

Learn More

Blog

Blog

Hey Leaders: Stop Thinking So Much and Just Do It!

Posted on June 2, 2016 at 6:25 PM

Hey Leaders: Stop Thinking so much and just do it! 

by Author, Daniel Gross, executive editor of strategy+business.

This article was published in strategy+business on March 25, 2015 and holds just as an important message today if not more for aspiring "Leaders".

The source: strategy+business: Corporate Strategies and News Articles on Global Business, Management, Competition and Marketing

Published: March 25, 2015

BUSINESS LITERATURE

“You can only learn what you need to know about your job and about yourself by doing it—not by just thinking about it.” That may be a strange way for someone who thinks about (and teaches and writes about) business for a living to start a book. And it certainly represents a fork from the increasingly well-trod intellectual path that celebrates mindfulness and introversion. But to Herminia Ibarra, it represents a truism: “Simply put, change happens from the outside in, not from the inside out.”

Those are just two of the many counterintuitive and easily digestible bits of wisdom in Act Like a Leader, Think Like a Leader. Concise, direct, and possessing a certain flair, Ibarra’s new book (her second) is a projection of her personality. A native of Miami and veteran of Harvard Business School, Ibarra since 2002 has taught at INSEAD in Paris, where she is the Cora Chaired Professor of Leadership and Learning and heads her department.

The book’s core message is simple and incisive. In an age of constant disruption, you better redefine yourself before the rapidly shifting sands of corporate America and technology redefine you. You have to act like a leader before you’re appointed to a leadership position, and you have to manage your own leadership path. The way to do it is by intentionally making yourself uncomfortable. Only be exiting your comfort zone can you develop “outsight”—the term she coins to describe the valuable perspective gained through actions.

 You have to act like a leader before you’re appointed to a leadership position.

To do so, people must overcome the gravitational pull of inertia. Ibarra notes that psychology and financial incentives push us to do more of what we are good it, and to get still better at it. But, she writes, “When we allocate more time to what we do best, we devote less time to learning other things that are also important.” And pursuing the comfort of our competencies can set us up for failure when circumstances change. A professional might spend decades thriving as a newspaper editor, or as a manager of a big-box electronics retail supply chain, or overseeing coal-mining operations—only to find that circumstances suddenly render his expertise significantly less valuable, even obsolete.

 To avoid this competency trap, Ibarra argues, people have to regard their jobs as platforms for building “outsight” and leadership capacities. How? By creating slack in your schedule so you can get involved in projects outside your core area and participate in extracurricular industry activities. By consciously making the effort to network with people who work in different industries and have different competencies. By finding a context or situation that makes you uneasy—giving a presentation, showing up at a conference for the first time, speaking up at an internal meeting. “Act as radically different from your normal behavior as you can,” she suggests.

Trying on a new identity at work may seem anathema to the rising cult of authenticity. But Ibarra urges readers to recognize how adhering strictly to behaviors that feel natural can inhibit career evolution. While everybody wants to be true to themselves, they can “hit a wall as they enter the transition to more senior leadership roles.” Ibarra notes that she has faced this dilemma in her own career. Starting to teach compelled her to make the adjustment from an academic researcher to someone who had to directly engage MBA students. Years later, when she was tapped to become a department chair at INSEAD, she felt the job was infringing on her capacity to do what she was best at—writing and teaching. “I wasn’t stepping up to leadership, because I didn’t think that leading was real work,” she writes. To gain outsight, Ibarra practiced some of what she preaches. She began networking outside her comfort zone, sought out board positions, and become involved with outside groups like the World Economic Forum.

Ibarra’s advice definitely cuts against the grain. As she put it in a recent interview with strategy+business, her argument calls into question the “long tradition of social psychology research that the way we think follows what we do, and not the other way around.” And humans tend not to focus on the need to build capacities before we actually need them.

There may be practical obstacles to acting like a leader in the way Ibarra suggests. “The actual advice I’ve given people is to try to carve out 10 to 15 percent of their time for side projects—networking events, connecting to people not in the immediate path of your operational responsibilities,” she said. But not every company or organization is designed to let employees have reliable slack in their schedules; if anything, the trend is in the opposite direction.

Also, the prescriptions may not work in every context. Ibarra concedes that the impulses that inform her book are characteristically American—the ability to network, to invent one’s self, and then to reinvent one’s self. In the U.S., “it’s a culture where hierarchical differences are minimized, and you can walk up to anybody and introduce yourself,” she said. “It’s not something you do as easily in France.”

But that doesn’t mean you shouldn’t try. And it’s never too early to start. Becoming a leader, this valuable book reminds us, is a process, not simply an event. And it requires building a set of skills rather than following a series of prescribed steps. “Stepping up to leadership is more like becoming a great chef,” Ibarra writes, “than following a recipe.”

Author Profile: Daniel Gross is executive editor of strategy+business.

Categories: Notable Authors and Topics and Books to Read, Leadership

Post a Comment

Oops!

Oops, you forgot something.

Oops!

The words you entered did not match the given text. Please try again.

3449 Comments

Reply balenciaga shoes
7:58 AM on October 30, 2020 
I want to voice my appreciation for your generosity giving support to those people who absolutely need help with this area of interest. Your real commitment to getting the message along appears to be surprisingly significant and has without exception allowed ladies much like me to realize their targets. Your entire warm and friendly publication can mean a great deal a person like me and still more to my fellow workers. With thanks; from each one of us.
balenciaga shoes http://www.balenciagashoes.us.com
Reply balenciaga shoes
5:21 AM on October 30, 2020 
I precisely desired to say thanks all over again. I am not sure what I might have worked on without the type of information shown by you directly on such area of interest. It previously was a very distressing case in my view, however , viewing the very specialized technique you managed the issue took me to cry for fulfillment. I'm just happy for the help and thus pray you recognize what an amazing job you're doing training some other people through the use of your web page. Most likely you've never got to know any of us.
balenciaga shoes http://www.balenciaga.us.com
Reply balenciaga sneakers
5:21 AM on October 30, 2020 
I precisely needed to appreciate you again. I am not sure what I would have gone through without the entire techniques documented by you relating to such a area. This has been the depressing setting for me personally, but encountering your professional style you handled it forced me to cry with happiness. I'm just happy for your support and in addition trust you comprehend what an amazing job your are getting into teaching some other people through a web site. More than likely you have never got to know all of us.
balenciaga sneakers http://www.balenciaga-sneakers.us.com
Reply supreme clothing
5:21 AM on October 30, 2020 
I want to show my thanks to the writer for rescuing me from this incident. Just after looking through the the web and meeting strategies that were not powerful, I thought my life was gone. Existing without the presence of solutions to the issues you have solved all through your entire article is a critical case, as well as the ones that would have badly affected my career if I had not encountered your site. Your primary natural talent and kindness in taking care of every item was crucial. I don't know what I would have done if I hadn't come across such a stuff like this. I can at this point relish my future. Thanks a lot very much for the high quality and amazing guide. I will not be reluctant to recommend the website to anyone who should have guide about this matter.
supreme clothing http://www.supremeclothing.us.org
Reply moncler outlet
5:21 AM on October 30, 2020 
Needed to send you one little remark to help thank you once again for your personal great methods you have shared on this page. It was really particularly generous with people like you to deliver unhampered what some people would've offered for sale for an e book in making some cash for themselves, specifically since you could possibly have done it in case you decided. These secrets in addition served to be the good way to recognize that other people have the identical interest just as mine to understand good deal more when considering this problem. I'm sure there are thousands of more fun times ahead for those who read your website.
moncler outlet http://www.monclers.us.com
Reply supreme clothing
5:21 AM on October 30, 2020 
A lot of thanks for each of your effort on this web page. My mother takes pleasure in setting aside time for internet research and it is easy to see why. Almost all learn all of the lively means you create informative guides through this blog and even recommend contribution from the others on that point plus our own daughter has always been understanding so much. Take pleasure in the rest of the year. You are always conducting a glorious job.
supreme clothing http://www.supremeclothingstore.com
Reply yeezy
5:21 AM on October 30, 2020 
I am glad for commenting to make you understand what a great discovery my cousin's girl encountered going through your site. She figured out several things, which included how it is like to possess a wonderful helping style to let most people without hassle have an understanding of specified tortuous subject matter. You really exceeded visitors' expectations. Thank you for coming up with these great, safe, revealing and as well as fun guidance on your topic to Sandra.
yeezy http://www.adidasyeezyshoes.com
Reply curry 7 shoes
5:21 AM on October 30, 2020 
Thank you for every one of your efforts on this web page. My mother enjoys participating in research and it's obvious why. Most people learn all regarding the powerful manner you offer effective tips and hints via the web blog and as well attract response from other ones on that theme then my simple princess is starting to learn a lot. Have fun with the remaining portion of the new year. You're the one carrying out a terrific job.
curry 7 shoes http://www.curry7shoes.us
Reply golden goose shoes
5:21 AM on October 30, 2020 
I am writing to make you be aware of what a extraordinary discovery our girl found checking the blog. She mastered lots of details, which included what it is like to have a wonderful coaching nature to let men and women easily learn a number of complex things. You really surpassed visitors' expected results. Thank you for rendering these necessary, trusted, edifying and also fun tips on your topic to Lizeth.
golden goose shoes http://www.goldengoosesneakers.us.org
Reply balenciaga
5:21 AM on October 30, 2020 
I really wanted to compose a quick word to say thanks to you for some of the wonderful recommendations you are giving here. My extended internet research has at the end of the day been paid with high-quality knowledge to write about with my great friends. I 'd express that we readers actually are very fortunate to live in a fantastic site with so many wonderful individuals with great tactics. I feel very much grateful to have used your webpages and look forward to plenty of more fun moments reading here. Thank you again for a lot of things.
balenciaga http://www.balenciaga.us.com
Reply kd shoes
11:09 PM on October 29, 2020 
I have to convey my gratitude for your kindness for men and women who should have guidance on this subject. Your real dedication to getting the solution all-around turned out to be wonderfully important and have all the time allowed men and women like me to reach their goals. This interesting advice implies a lot to me and much more to my office colleagues. Thank you; from each one of us.
kd shoes http://www.kevindurant-shoes.us.com
Reply kyrie irving shoes
6:29 PM on October 29, 2020 
Thank you for your entire efforts on this site. My mother take interest in setting aside time for research and it is easy to see why. Many of us learn all about the compelling means you render functional items on the blog and cause response from people about this article then my child has been understanding a lot of things. Take pleasure in the rest of the new year. Your performing a really good job.
kyrie irving shoes http://www.kyrieirving-shoes.us.com
Reply yeezy boost 350
6:29 PM on October 29, 2020 
I just wanted to make a small comment in order to express gratitude to you for the unique recommendations you are writing on this site. My time consuming internet look up has now been rewarded with excellent concept to write about with my family. I would assume that many of us site visitors actually are unquestionably blessed to be in a notable network with so many wonderful individuals with helpful solutions. I feel really happy to have discovered your entire webpages and look forward to plenty of more brilliant minutes reading here. Thanks again for everything.
yeezy boost 350 http://www.yeezyboost350v2s.us
Reply jordan shoes
6:29 PM on October 29, 2020 
I wish to convey my appreciation for your kind-heartedness in support of people that absolutely need help with the matter. Your very own commitment to getting the message all through appeared to be really useful and has continually enabled many people just like me to attain their aims. Your amazing important information means this much to me and a whole lot more to my fellow workers. Many thanks; from each one of us.
jordan shoes http://www.shoesjordan.us.com
Reply supreme clothing
6:29 PM on October 29, 2020 
My wife and i were quite contented John managed to finish off his research through the ideas he obtained in your web page. It is now and again perplexing to simply choose to be giving freely key points which some other people might have been trying to sell. And now we figure out we have got the website owner to give thanks to because of that. The entire illustrations you made, the easy web site navigation, the relationships you help create - it's many fantastic, and it's leading our son and us know that this idea is interesting, and that is really mandatory. Thank you for the whole lot!
supreme clothing http://www.supremehoodies.us
Reply bape clothing
6:29 PM on October 29, 2020 
I simply needed to thank you so much once more. I do not know the things that I might have implemented without the entire ideas contributed by you about my area of interest. It was before a very daunting situation in my position, however , being able to see this expert fashion you treated it forced me to jump for joy. I'm just happy for this work and even have high hopes you comprehend what an amazing job you have been carrying out instructing the mediocre ones through your webpage. I am sure you have never met any of us.
bape clothing http://www.bapeclothing.us.com
Reply kyrie 6
5:26 PM on October 29, 2020 
I in addition to my buddies were checking the nice procedures on your web site and so unexpectedly came up with a horrible feeling I had not expressed respect to you for those techniques. My people are already for this reason excited to study them and have now very much been using these things. We appreciate you actually being well considerate and for choosing this form of awesome subject areas millions of individuals are really needing to know about. Our own honest apologies for not saying thanks to you sooner.
kyrie 6 http://www.kyrie-6.com
Reply hermes belts
5:25 PM on October 29, 2020 
Needed to write you a bit of word in order to give thanks over again with your striking pointers you've discussed above. It is quite incredibly generous of you to supply easily what numerous people might have offered as an e-book to get some dough for themselves, even more so now that you could have done it if you ever considered necessary. These guidelines likewise served as a easy way to be certain that some people have the identical dreams much like my very own to realize way more on the topic of this issue. I believe there are many more fun moments up front for people who looked over your blog.
hermes belts http://www.hermesbelts.com
Reply yeezy boost 350 v2
5:24 PM on October 29, 2020 
I would like to show some appreciation to this writer for rescuing me from this particular issue. As a result of looking out through the world wide web and finding opinions that were not productive, I believed my life was done. Existing minus the answers to the issues you have sorted out by way of your main review is a crucial case, as well as ones that might have adversely affected my entire career if I had not noticed your web blog. That skills and kindness in maneuvering a lot of stuff was vital. I don't know what I would've done if I had not discovered such a solution like this. I am able to at this moment look forward to my future. Thanks very much for the impressive and sensible guide. I will not hesitate to recommend your blog post to anybody who ought to have care about this problem.
yeezy boost 350 v2 http://www.adidasyeezy350v2boost.com
Reply stone island
5:23 PM on October 29, 2020 
I am just writing to make you understand what a beneficial discovery my girl encountered reading your web site. She discovered plenty of things, including how it is like to possess a very effective teaching spirit to make folks with ease know selected extremely tough subject areas. You actually exceeded readers' expectations. Many thanks for offering those warm and friendly, healthy, educational not to mention cool tips about this topic to Jane.
stone island http://www.stoneislands.us